I don't know what kind of graphics chip he has.
The computer is not crashing, just the video stops moving with full screen.
I found easylife under system in the menu this morning, just before returning the computer.
Easylife loaded flash right away, and it works!!!!!!! Awesome! Thank you very much everyone for your comments and guidance.
I don't know why, easylife didn't work from the desktop, but it sure did from the menu.
They kept commenting how nice the the screen is now (I loaded a blue LXDE image), were amazed with the features and kept commenting how fast it was.
They asked me again if windows was still there, and I said "oh no, it is gone... forever gone... and never to return." They laughed. What a relief for them to get rid of it.