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  #1  
Old 18th July 2007, 07:14 PM
jnojr Offline
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Join Date: Jul 2007
Posts: 8
Request Tracker and FC7

I am trying to get Request Tracker working under FC7. The InstallGuides on the BestPractical wiki pages suck... they presuppose or skip over huge chunks of vital stuff. I started an InstallGuide for FC7, but I'm stuck... I get a message telling me:

You're almost there!
You haven't yet configured your webserver to run RT. You appear to have
installed RT's web interface correctly, but haven't yet configured your
web server to "run" the RT server which powers the web interface. The
next step is to edit your webserver's configuration file to instruct it
to use RT's mod_perl, FastCGI or SpeedyCGI handler. If you need
commercial support, please contact us at sales@bestpractical.com.

Everything I can find about getting FastCGI or mod_fcgi working doesn't work... I wind up with an Apache web server that fails to start, but does not log anything to error_log

I am trying very hard to find a way to make this work with packages available from the Fedora repositories, so I can document a procedure that will let anyone in my position wind up with a working RT install without having to get an advanced degree in atomic rocket surgery. Any and all help appreciated!
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  #2  
Old 26th July 2007, 11:40 PM
jnojr Offline
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Join Date: Jul 2007
Posts: 8
Nobody has ever gotten RT to work under FC7?
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  #3  
Old 4th August 2007, 08:31 PM
tlviewer Offline
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Join Date: Oct 2005
Location: Southern California
Posts: 48
jnojr,

see if mod_perl2 is installed:
#rpm -qa | grep mod_perl

you should see v. 2+

Its easy to install RT3 if your LAMP stack is already working.
I don't use RT3 on Fedora, but on CentOS 5.
On C5 I did the install via RPM.

--
Mark
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  #4  
Old 8th March 2008, 01:32 AM
molix Offline
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Join Date: Jun 2007
Location: UK
Posts: 10
Hi I got it working under Fedora 7, not the easiest thing though! I've not got it working under virtual host, which is what I want, I get the same message 'almost there'

Here Is my config, If you have used yum install thn it's the same, This will sit inside "/etc/httpd/conf.d"

Alias /rt3 "/usr/share/rt3/html"
PerlModule Apache:BI
PerlRequire /usr/sbin/webmux.pl
<Directory /usr/share/rt3/html>
AllowOverride All
Options ExecCGI FollowSymLinks
<IfModule mod_access.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>

<Location /rt3>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
SetHandler perl-script
PerlHandler RT::Mason
</Location>
SocketPath run/mod_fcgid
SharememPath run/fcgid_shm

Hope it helps
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