Well to start things out for those of you that know me. My wife has a pretty good computer. P4 1.5GHz and 768MB RAM. Plenty to rip burn and watch DVD’s right? Worked well in Linux on my P3. So I thought I would go and buy a DVD -/+ RW drive.
I ended up getting a Lite-on because of the reliability vs. cost issue we all get sometimes. I have a few Lite-on drives and I know they will work in Linux and Windows alike. Well I just switched my wife back to Windows because of the never ending, “Why can’t I install this software?" crap. When I bought the drive the box stated it came with Nero essentials.
I have never liked Nero but figured well it comes with it so why not. Popped the drive in and in stalled the windows version of VLC. DVD playback is perfect, not a single glitch. This is rather impressive for a Gforce 3
After the movie I started rooting around in the box for the Nero disk so I could burn new Fedora and Cent DVD’s. No disk what so ever.
I go to Lite-on’s website and find no number to call, only online chat or email. Seeing how it was not an emergency I chose the email route. (Never know what kind of crap those online chats can install)
The email I sent was a basic email stating I bought this drive and the CD was not in the box. I included the serial number and model number of the drive. The place I bought the drive, and my home address. The response I got back was not very helpful.
“Dear Valued Customer:
please make sure the drive you purchased was not an OEM drive because OEM drives do not come with Nero CD or a quick installation guide.”
Ok so now I am a little irritated. so I sent a reply “NO IT IS NOT AN OEM DRIVE! If it was I would be talking to them for not supplying the needed software. I bought the drive at Wal-mart and the box said that it came with Nero. Now at the moment I am unable to burn DVD's because the required software was not in the box. All I need is a phone number or and email address to someone who can send me the CD that the box said was included. I am not really worried about the installation guide considering it installs like every other internal IDE CD drive. What I do need is the DVD burning software and it would also be nice to have a DVD plug in so I could watch DVD's. The plug in should be included in the software. Maybe I should just plug the drive into a Linux box so I would not need any of this crap.”
I am still waiting a response back from them, but I hope it is better this time.